Refund and Return Policy for DKWebMarks.online

At DKWebMarks.online, we are dedicated to providing quality digital products and courses. However, if you are not satisfied with your purchase, we offer a transparent refund policy to ensure customer satisfaction. Please read the following policy carefully to understand the terms and conditions under which refunds may be granted.

1. Eligibility for Refunds

You are eligible for a refund within 7 days of purchase under the following conditions:

  • Course Purchases:

    • You have accessed less than 20% of the course content.
    • You have not downloaded any course materials.
    • You have not received a course completion certificate.

  • Digital Products:

    • Refunds for downloadable products (e-books, guides, etc.) are not permitted if the content has been accessed or downloaded.

  • Promotions and Discounts:

    • Products purchased at a discount or during promotions are non-refundable.

2. Refund Request Process

If you meet the eligibility criteria for a refund, please follow these steps to request one:

  1. Contact Support:
    Email us at darshankishusalem@gmail.com with your order details, including the transaction ID, purchase date, and the product name.

  2. Refund Review:
    Our team will review your request within 3-5 business days and notify you of the approval or denial of the refund.

  3. Refund Approval:
    Once your refund is approved, the amount will be credited to your original payment method within 10 business days.

3. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

  • Excessive Usage:
    If you have accessed more than 20% of the course material, or if you have downloaded any digital resources, you will not be eligible for a refund.

  • Technical Issues:
    For temporary technical issues accessing the course, contact our support team immediately. Refunds will not be issued for issues that are promptly resolved.

  • Course Bundles:
    Courses bought as part of a bundle are non-refundable unless the entire bundle is returned, and it adheres to the general refund criteria.

4. Digital Products and Downloads

All sales for digital products, such as e-books and guides, are final once they are accessed or downloaded. Refunds are only applicable if the product has not been downloaded and meets the eligibility criteria outlined in Section 1.

5. Subscription Services

For any subscription services offered by DKWebMarks.online:

  • Cancellation:
    You can cancel your subscription at any time. However, no refunds will be issued for the unused portion of the subscription.

  • Renewals:
    Subscription services renew automatically at the end of each term. You must cancel at least 24 hours before the renewal date to avoid being charged for the next billing period.

6. Refund for Payment Errors

In the event of an overcharge or incorrect billing, please contact our support team immediately. We will investigate the issue and process a full refund if the error is confirmed.

7. Contact Us

If you have any questions or need assistance regarding refunds, please contact us:

  • Email: darshankishusalem@gmail.com
  • Phone: +91-8072200865